Return And Exchange

Return & Exchange Policy – Hakeemly

At Hakeemly, we are committed to providing high-quality herbal products and ensuring your satisfaction. We understand that there may be occasions where you need to return or exchange a product. Please review our policy below:

1. Product-Specific Return Conditions

  • Sealed Products: Products must be returned in their original, unopened, and sealed packaging within 7 days of delivery.

  • Opened Products: We do not accept returns or exchanges for products that have been opened or used.

2. Return Process

To initiate a return or exchange:

  1. Contact Us: Reach out to our customer support team at support@hakeemly.com or call +92-XXX-XXXXXXX within 7 days of receiving your order.

  2. Provide Details: Share your order number, reason for return, and any relevant information.

  3. Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and instructions for returning the product.

  4. Shipping: Ship the product to the address provided, ensuring it is securely packaged.

  5. Processing: Once we receive and inspect the returned product, we will process your refund or exchange within 5 business days.doctorherb.co.uk+4drtendoherbs.com+4Just Herbs+4

Note: Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.

3. Refunds

  • Approved Refunds: Refunds will be issued to the original payment method.

  • Processing Time: Please allow up to 5 business days for the refund to reflect in your account after processing.

4. Exchanges

  • Eligibility: Exchanges are only available for products that are defective or were incorrectly shipped.

  • Process: Follow the return process outlined above. Once we receive the returned product, we will ship the replacement at no additional cost.

5. Non-Returnable Items

The following items are non-returnable:

  • Products that have been opened or used.Dr. Herbs

  • Products not in their original packaging.drtendoherbs.com

  • Products returned after the 7-day window.

6. Damaged or Defective Products

If you receive a damaged or defective product:

  1. Contact Us: Immediately reach out to our customer support team with your order number and a description of the issue.

  2. Provide Evidence: Send clear photographs of the damaged or defective product.

  3. Resolution: Upon verification, we will offer a replacement or full refund, including shipping costs.

7. Contact Information

For any questions or concerns regarding our Return & Exchange Policy: